Vignes, Vins, Randos 2017 – General Conditions of Sale

INTRODUCTION

You are using the booking service for the Vignes, Vins, Randos event organised by InterLoire, the Professional Association for Loire Valley Wines. The general terms and conditions for bookings and sale of tickets are those applicable to InterLoire. Tickets on sale at www.vvr-valdeloire.fr are for private individuals only.


ARTICLE 1 – PRICES AND TICKET NUMBERS

1.1 The prices of tickets for the Vignes, Vins, Randos event (face value) are given in Euros and include all taxes. The price paid by the participant cannot be altered without the express permission of the organiser. No individual may purchase more tickets than the number specified by the organiser.

1.2 The advance purchase price is fixed at €5 per person. Under 18s go free (only for online booking, excluding specific ride on horseback or Segway). Online Reservations are possible until Friday, September 1, 2017 at 12:00. If there is still availability on day of hiking, the price for on-site registration is €8/person instead of €5.

1.3 Once payment has been made, you will receive an email confirming your registration. Please bring this confirmation email with you on the day and present it to the organisers before the walk begins.

1.4 Unless agreed to the contrary, the number of tickets reserved by any one individual for any one walk may not exceed 50.

1.5 All orders are payable in Euros


ARTICLE 2 - AVAILABILITY

Reservations are made in real time and all information regarding availability at the time of booking will be in real time. If one of our trails is no longer available (sold out) you will automatically receive information about alternative nearby walks.


ARTICLE 3 - PAYMENT

All tickets for the Vignes, Vins, Randos event must be paid for online by credit/debit card.
If you don’t want to, you can pay by cheque, payable to InterLoire. The cheque must be sent with the form to download at the following address : InterLoire, 62 rue Blaise Pascal, 37019 Tours Cedex 1 - FRANCE

Your booking is confirmed as soon as payment has been made. We accept Carte Bleue, Visa and Eurocard, Mastercard and American Express.

Only one payment method will be authorised per booking.


ARTICLE 4 – SECURE ONLINE PAYMENT AND PERSONAL DATA

4.1 Secure online payment

To help in the fight against fraud, we use 3 D Secure, a system of card verification. This is a free service for Carte Bleue, Visa and Mastercard holders. With 3D Secure (or Verified by Visa/Mastercard SecureCode) your bank verifies your identity as the transaction is processed. The verification process is specific to each bank – check with your bank which systems they use to check your identity.

4.2 Personal Data

4.2.1 The information we gather about you is needed to process your order and to further our business relationship. Data is kept for security purposes and to comply with our legal and regulatory obligations, as well as to help us improve our service and tailor the information we send you. In accordance with the French Data Protection Law of January 6th 1978, you have the right to access, correct or dispute any of the information we hold about you. To do this, please contact InterLoire, Service Communication, 62 Rue Blaise Pascal 37019 Tours cedex 1 - France, giving your full name and address and if possible, your customer number.
To comply with current regulations, your letter must be personally signed and sent to us with a form of ID (photocopied) bearing your signature. Please also give the address where you would like us to send our response. We will reply within two months of receiving your request.

4.2.2 If you would like to access the information you gave us when you registered, you can do this online or by post giving your full name, address and if possible, your customer reference number. - E-mail : communication@vinsvaldeloire.fr Adress : InterLoire, 62 rue Blaise Pascal, 37019 Tours (FRANCE).


ARTICLE 5 – BOOKING CONFIRMATION

Your booking is not officially confirmed and InterLoire is not liable until you have received an official email confirmation of your order. Please check your inbox carefully.


ARTICLE 6 - CONFIRMATION

When you click the "Valider" (Confirm my order) button at the end of the booking process on the “Payment” page, and you agree to the terms and conditions by ticking the “Accept Terms and Conditions” box , you are agreeing to accept the general Terms and Conditions of Sale in full. Except where there is evidence to the contrary, the data recorded by www.vvr-valdeloire.fr will act as proof of all transactions made.


ARTICLE 7 – RECEIVING TICKETS

The confirmation you receive from us by email will be your ticket. It is up to you to print this ticket and present it to the organiser on the day of your walk.

7.1 If you are paying by card, your card will be debited when the order is confirmed.

7.2 The order confirmation is also your proof of payment.

7.3 The order confirmation is your E-ticket, to be printed at home. Tickets can be printed on an ordinary home printer with access to the Internet.

7.4 To be valid, the ticket must be printed in portrait mode on a blank sheet of A4 paper.

7.5 Security

Order confirmations are printable at home, and carry a unique code. The ticket and code are checked at the event against a database of registered participants. You cannot gain access to the event multiple times using one ticket. Copying the e-ticket is not permitted, and would have no benefit. Only the first person to present the order confirmation for inspection will be permitted to participate in the event, and will be presumed to be the legitimate owner of the order confirmation. For this reason, it is expressly forbidden to reproduce, duplicate or copy the order confirmation in any way, or to make it available for others to do so. Keep your order confirmation in a safe place, and only buy your ticket through official channels. Do not accept an order confirmation from anyone other than us, as it may not be genuine. The organiser may refuse entry to the event if reproductions, copies and duplicates are known to be in circulation or if access has already been given to the holder of a duplicate, reprint or copy of the e-ticket. The organiser is not obliged to check the identity of the person presenting the e-ticket to ensure s/he is the same person who bought the ticket or to verify that the ticket presented is authentic unless there is sufficient reason to do so on entry to the event. If the ticket holder is not admitted to the event for this reason, no compensation can be sought.
InterLoire accept no responsibility for any error that might have occurred during the command, treatment or print of the e-ticket due to the fact that it wasn't intentionally provoked, or because of neglect in case of loss, theft, or illecit use of the e-ticket. There will be no duplicata or certificate, ticket remission of any kind provided other than the initial printable ticket. The payment refund from cancelled manifestations automaticcaly occure to the buyer of the ticket, by the means of a credit on the credit card indicated during the registration process. The right to refund belongs exclusively to the buyer whose name is on the ticket and is not transmissible.


ARTICLE 8 – CANCELLATION BY THE CUSTOMER

8.1 Cancellation before the event

Cancellations must be made by email to communication@vinsvaldeloire.fr or by post to the Interprofession des Vins du Val de Loire, Vignes, Vins, Randos, 62 Rue Blaise Pascal, 37019 Tours. The date of receipt of the cancellation by post or email will be taken as the date of cancellation. Cancellation fees may be payable depending on the date of cancellation calculated according to the following scale:

  • Cancellation more than 15 days before the event: The price will be refunded in full
  • Cancellation less than 14 days before the event: No refund can be made

8.2 No-show

No refunds will be made in the event of a no-show.


ARTICLE 9 – CUSTOMER SERVICE AND QUESTIONS ABOUT YOUR ORDER

Please don't hesitate to contact us if you would like any further information or have any questions:
Interprofession des Vins du Val de Loire
Service vignes, vins randos
62 rue Blaise Pascal
37019 Tours
02 47 60 55 00
communication@vinsvaldeloire.fr
www.vvr-valdeloire.fr